Privacy Policy

Last updated: 26 July 2026

Patti Emmilia Art respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Patti Emmilia Art, referred to as “we”, “us” or “our”, collects, holds, uses and discloses personal information when you visit our website, purchase artwork or other products, request a commission, subscribe to our mailing list, contact us or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy.

Personal information we collect

The personal information we collect depends on how you interact with Patti Emmilia Art and may include:

• your name

• email address

• telephone number

• billing and delivery addresses

• order and purchase details

• delivery instructions

• payment and transaction information

• information relating to commissions, including your preferred artwork size, colours, style, framing and other requirements

• correspondence, enquiries, reviews and feedback

• marketing preferences

• information you provide when entering a promotion, competition, giveaway or event

• website usage information, such as your IP address, browser type, device information, pages viewed and referring website

• social media usernames or information made available when you interact with our social media accounts.

We do not generally collect sensitive information. Please avoid sending sensitive personal information unless it is reasonably necessary for your interaction with us.

How we collect personal information

We may collect personal information directly from you when you:

• place an order through our website

• create or use a customer account

• request or discuss a commissioned artwork

• subscribe to our email newsletter

• complete a form

• contact us by email, telephone, website message or social media

• attend a market, exhibition or other event

• enter a competition or giveaway

• leave a review or provide feedback.

We may also collect information automatically through cookies and similar technologies when you use our website.

In some circumstances, information may be provided to us by another person, such as when someone purchases artwork as a gift or provides your details as the delivery recipient.

Why we collect and use personal information

We may collect, hold and use personal information to:

• process and fulfil purchases

• arrange payment, delivery, collection, framing or installation

• communicate with you about an order

• respond to questions or customer-service requests

• prepare quotations and manage commissioned artworks

• confirm artwork specifications and obtain your approval

• administer customer accounts

• process returns, refunds or other remedies

• provide order confirmations, receipts and delivery updates

• operate, maintain and improve our website

• understand how visitors use our website

• prevent fraud, misuse and security incidents

• maintain business, taxation and accounting records

• manage competitions, promotions, markets and exhibitions

• send marketing communications where you have consented or where otherwise permitted

• comply with legal and regulatory obligations

• establish, exercise or defend legal claims.

We aim to collect only information that is reasonably necessary for our business activities.

Payments

Payments made through our website may be processed by third-party payment providers such as Stripe and Afterpay.

We generally do not directly receive or store your complete credit or debit card details. Payment providers process payment information under their own privacy policies, security practices and terms.

You should review the privacy policy of the relevant payment provider before completing a transaction.

Website hosting and Hostinger

The Patti Emmilia Art website is hosted and supported using services provided by Hostinger.

When you visit or interact with our website, certain information may be processed or stored through Hostinger’s hosting infrastructure. This may include:

• your IP address

• browser and device information

• website access logs

• pages visited and the time of your visit

• information submitted through website forms

• customer account information, where applicable

• order and transaction-related information

• technical data used to maintain website security, performance and functionality.

Hostinger may process this information on our behalf to provide website hosting, data storage, security, backups, technical support and related services.

Hostinger handles personal information in accordance with its own privacy policy, security practices and contractual obligations. Information may be stored or processed in data centres located outside Australia, depending on the hosting services and infrastructure used.

We take reasonable steps to use reputable service providers and to protect information stored through our website. However, no online hosting or storage system can be guaranteed to be completely secure.

When we disclose personal information

We may disclose personal information to third parties who help us operate Patti Emmilia Art, including:

• Hostinger, which provides website hosting, storage, security, backups and technical services

• website and ecommerce service providers

• payment processors

• couriers, postal services and delivery contractors

• framers, printers, manufacturers or fulfilment providers where required to complete your order

• email marketing platforms

• website hosting, analytics and technical-support providers

• cloud storage and business-software providers

• accountants, bookkeepers, insurers, lawyers and professional advisers

• government agencies, regulators or law-enforcement bodies where required or authorised by law

• prospective purchasers or advisers in connection with a sale or restructuring of the business.

We only provide third parties with information reasonably necessary for them to perform their services.

We do not sell or rent your personal information to third parties.

Overseas disclosure and storage

Some of the service providers we use, including Hostinger, may store or process information outside Australia. These may include website hosting, ecommerce, cloud storage, payment, analytics, advertising, customer-management and email-marketing providers.

The countries in which information may be stored or processed will depend on the providers we use and may include countries, such as the United States, Canada, New Zealand, the United Kingdom or countries within the European Union.

Where practical, we take reasonable steps to select reputable providers and ensure personal information is handled appropriately. However, overseas recipients may be subject to privacy laws that differ from Australian laws.

Website cookies and analytics

Our website may use cookies, pixels and similar technologies to:

• keep the website functioning

• remember preferences and shopping-cart contents

• understand website traffic and visitor behaviour

• measure the effectiveness of content and advertising

• improve the website and customer experience

• provide relevant advertising, where enabled.

We may use services such as Google Analytics or Hostinger Analytics.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how the website operates.

Where a cookie-preference tool is available on our website, you may use it to manage non-essential cookies.

Email marketing

You may choose to subscribe to receive news, artwork releases, collection announcements, promotions, market information and other updates from Patti Emmilia Art.

We will only send marketing communications where we have the required consent or are otherwise permitted to do so. Marketing emails will identify the sender and provide a clear method of unsubscribing. Australian spam rules generally require consent, sender identification and an unsubscribe facility for commercial electronic messages.

You may unsubscribe at any time by:

• selecting the unsubscribe link in an email; or

• contacting us at pattiemmiliaart@gmail.com.

Unsubscribing from marketing messages will not prevent us from sending transactional communications relating to an order, payment, delivery or customer-service request.

Social media

Patti Emmilia Art may maintain accounts on platforms such as Instagram and Facebook.

When you interact with us through a social media platform, that platform may collect and handle your information in accordance with its own privacy policy. Information you post publicly may be visible to other users.

We recommend reviewing the privacy settings and policies of the social media platforms you use.

Photographs, testimonials and customer content

We will not knowingly publish your full name, photograph, testimonial, message, home interior or other identifiable customer content for promotional purposes without permission.

Where you tag Patti Emmilia Art or publicly share an image containing our artwork, we may contact you to request permission before reposting it through our website, social media or marketing channels.

Permission may be withdrawn for future use by contacting us, although this may not affect materials already printed, published or distributed.

Children’s privacy

Our website and products are intended primarily for adults.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and, where appropriate, delete it.

How we protect personal information

We take reasonable administrative, technical and physical measures to protect personal information against:

• loss

• misuse

• interference

• unauthorised access

• unauthorised modification

• unauthorised disclosure.

These measures may include password protection, access controls, secure website connections, reputable payment providers, software updates and limiting access to information to those who reasonably need it.

Our website is hosted using Hostinger’s infrastructure and security services. Hostinger may provide measures such as server security, website backups, encryption and monitoring as part of its hosting services. The availability and configuration of these features may depend on the hosting plan and settings used by Patti Emmilia Art.

No internet transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Data breaches

If we become aware of a data breach, we will assess the incident and take reasonable steps to contain and address it.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, covered organisations must notify affected individuals and the Office of the Australian Information Commissioner.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, including to:

• fulfil orders and commissions

• maintain transaction and taxation records

• manage warranties, returns and customer enquiries

• resolve disputes

• comply with legal obligations

• protect our legitimate business interests.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal record-keeping requirements.

Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To protect your privacy, we may need to verify your identity before responding.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where it is reasonable and lawful to do so.

Requests can be sent to pattiemmiliaart@gmail.com.

Privacy complaints

Please contact us if you have a question or complaint about how we have handled your personal information.

Include enough information for us to understand and investigate your concern. We will aim to acknowledge your complaint promptly and respond within a reasonable period.

Privacy contact: Patti Emmilia Art
Email: pattiemmiliaart@gmail.com

Where the Privacy Act applies to our business and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

Third-party websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy, security or content practices of those third parties. You should review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, service providers, website practices or legal obligations.

The current version will be published on our website with the date of the latest update. We encourage you to review this page occasionally.

Contact us

For questions, requests or complaints concerning this Privacy Policy or your personal information, contact:

Patti Emmilia Art
Email: pattiemmiliaart@gmail.com
Website: www.pattiemmiliaart.com.au
Location: Perth, Western Australia