Shipping Policy

Patti Emmilia Art

Thank you for supporting Patti Emmilia Art. Every artwork is carefully prepared and packaged to help ensure it arrives safely at its new home.

Please read the information below before placing your order.

Order Processing

Original artworks are prepared for shipping once full payment has been received.

For unframed artworks that are ready to ship, please allow approximately 3–7 business days for your order to be carefully packaged and dispatched.

If your artwork requires framing, please allow approximately 4–8 weeks before dispatch, depending on frame availability and production times.

If there is likely to be a delay beyond the estimated timeframe, I will contact you directly.

Shipping Within Australia

Patti Emmilia Art ships original artwork throughout Australia.

Shipping costs may vary depending on:

• The size and weight of the artwork

• Whether the artwork is framed or unframed

• The delivery location

• Packaging requirements

• The courier or delivery service required

Where a shipping cost is displayed at checkout, this amount will be added to your order.

For larger or particularly fragile artworks, I may contact you after purchase if a specialised courier or additional shipping arrangement is required.

Local Perth Collection

Local collection may be available for customers located in Perth, Western Australia.

If local pickup is offered for your artwork, collection arrangements will be confirmed with you after purchase.

Please do not arrive to collect an artwork without first arranging a collection time.

Framed Artwork

Framed artworks require additional care when preparing them for delivery.

If you purchase an artwork with a frame or request framing after purchase, please allow approximately 4–8 weeks for the framing process before the artwork is ready to ship or collect.

Framed artworks may also incur additional shipping costs due to their increased size, weight and packaging requirements.

International Shipping

International shipping may be available on selected artworks.

As shipping requirements can vary significantly depending on the artwork size, destination and whether the piece is framed, international customers are encouraged to contact Patti Emmilia Art before purchasing for a shipping quote.

Please contact Patti at pattiemmiliaart@gmail.com with the name of the artwork you are interested in and your delivery location.

Any customs duties, import taxes, tariffs or other charges imposed by the destination country are the responsibility of the purchaser and are not included in the artwork or shipping price unless otherwise stated.

Delivery Timeframes

Delivery timeframes will vary depending on your location and the delivery provider.

Once your order has been dispatched, you will receive tracking information where available.

Estimated transit times provided by shipping carriers are estimates only. Patti Emmilia Art cannot guarantee an exact delivery date once an artwork has been handed over to the delivery provider.

Delays caused by couriers, postal services, weather events, public holidays or other circumstances outside the control of Patti Emmilia Art may occasionally occur.

Tracking

Where tracking is available, tracking details will be emailed to you once your artwork has been dispatched.

Please ensure that the email address and delivery details supplied at checkout are correct.

Packaging

Original artworks are carefully packaged using materials appropriate to the size, medium and framing of the artwork.

Where required, this may include protective wrapping, corner protection, padding, reinforced packaging and custom boxes.

Where possible, packaging materials may be reused or selected with environmental impact in mind without compromising the protection of the artwork.

Delivery Address

Please carefully check your shipping address before submitting your order.

Patti Emmilia Art is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery address, please contact me as soon as possible at pattiemmiliaart@gmail.com.

If the order has not yet been dispatched, I will do my best to update the details.

Authority to Leave

Where a courier offers an authority-to-leave service, please consider carefully whether this is suitable for your delivery.

Original artworks can be valuable and difficult to replace.

Patti Emmilia Art cannot accept responsibility for loss, theft or damage after an artwork has been delivered to the address provided or left in accordance with delivery instructions supplied by the customer, except where required under Australian Consumer Law.

Damaged Artwork

Every artwork is checked and carefully packaged before leaving the studio.

If your artwork arrives damaged, please contact me as soon as possible after delivery, preferably within 48 hours.

Please include:

• Your name

• Order number

• Photographs of the damaged artwork

• Photographs of the external packaging

• Photographs of any visible damage to the box or wrapping

Please keep all original packaging until the matter has been resolved, as this may be required for a courier or insurance claim.

I will work with you to assess the damage and determine an appropriate resolution in accordance with Australian Consumer Law.

Lost or Missing Deliveries

If your tracking information shows that your artwork has been delayed, lost or delivered but you cannot locate it, please contact me at pattiemmiliaart@gmail.com.

I will assist where possible by contacting the relevant delivery provider and lodging an enquiry.

Returned Parcels

If an artwork is returned to Patti Emmilia Art because:

• An incorrect address was provided

• Delivery was refused

• The parcel was not collected

• The courier was unable to complete delivery

the customer may be responsible for any additional costs required to resend the artwork.

Combined Shipping

If you purchase more than one artwork in the same order, I will package them together where it is safe and practical to do so.

If shipping costs can be reduced as a result, I may refund any significant overpayment in shipping fees where appropriate.

Original Artwork and One-of-a-Kind Pieces

Please remember that original artworks are one-of-a-kind pieces.

While every care is taken when packaging and transporting artwork, if an original artwork is significantly damaged or lost in transit, an identical replacement cannot be produced.

Any remedy available will depend on the circumstances and your rights under Australian Consumer Law.

Questions About Shipping

If you have any questions about shipping, framing, local collection or international delivery before purchasing, please contact:

Patti Emmilia Art
Email: pattiemmiliaart@gmail.com
Website: pattiemmiliaart.com.au
Instagram: @pattiemmiliaart